Attempt each method listed from top to bottom until the uninstallation issue is resolved:
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Symantec Cleanwipe Removal Tool allows for the removal of Symantec Endpoint Protection product components when all other methods fail. This removal tool additionally provides an option for uninstalling Windows LiveUpdates but should only be used if you are experiencing issues with LiveUpdates.
1. Cloud Endpoint Diagnostic and Removal (CEDAR) Tool
- Download CEDAR
- Run as administrator and click 'Cleanup' to begin the uninstallation
2. Norton Removal Tool/Cleanwipe
Windows Desktops / Laptops:
- Download Norton Removal Tool
- Use the Norton Removal Tool to remove the SEP SBE agent from your standard OS device.
- Do not run these tools over non-console Remote Desktop Protocol (RDP) sessions; Symantec recommends that you run the tools locally.
- The tool uninstalls all Norton products on the computer that you run it on, so ensure nothing else will be affected before running it.
- Run the Norton Removal Tool as administrator, following all on-screen prompts.
- Restart the computer.
Windows Servers:
- Download Cleanwipe
- Use CleanWipe to remove the SEP SBE agent from your server OS device.
- In rare circumstances, CleanWipe can affect network card drivers. If this issue occurs, see How to restore network connectivity if CleanWipe removes network card drivers.
- Run CleanWipe.exe as administrator, following all on-screen prompts.
- Restart the computer.
3. Manual removal of folders/registry keys
Remove the Agent from the Computer
- On the affected computer, navigate to the uninstall program menu for your version of Windows.
- Uninstall 'Symantec.cloud'.
- Restart the computer.
Remove folders left behind after an uninstall
Delete the following folders, if they still exist on the affected computer:
- C:Program FilesSymantec.cloud
- C:ProgramDataSymantec.cloud
- C:ProgramDataNorton (I can't remove the Norton folder)
Note: 'Program Data' is a hidden folder. See 'Show hidden files' at Microsoft.com.
Also note that if you cannot remove any of the aforementioned folders, you can use the instruction on our 'Cannot remove folder' article. Change the directory path to the folder needing to be deleted. This process may also require a restart if 'System' has locked any files or folders in the requested folders to be deleted.
Remove registry keys left behind after an uninstall
Delete the following registry keys, if they still exist on the affected computer (How to edit/delete registry keys):
Note: For Windows Registry backup and restore instructions, see: How to back up and restore the registry in Windows.
- HKEY_LOCAL_MACHINESOFTWARENorton
- HKEY_LOCAL_MACHINESOFTWARESymantec
- HKEY_LOCAL_MACHINESOFTWAREWow6432NodeNorton
- HKEY_LOCAL_MACHINESOFTWAREWow6432NodeSymantec
4. Additional Troubleshooting Resources
The Microsoft Program Install and Uninstall Troubleshooter can look for problems stopping program installs or uninstalls through Add or Remove Programs, Programs and Features, or Apps and Features.
See Fix problems that block programs from being installed or removed at Microsoft.com for more information.
See also Using Microsoft Fix-It to resolve installation failures in Endpoint Protection Small Business Edition Cloud
If these steps did not remove the SEP SBE program successfully from your device, please log a support case for further investigation/troubleshooting.
Uninstall options include:
- Client uninstall (including remote uninstalling of large groups)
- What to do when conventional uninstall methods fail: CleanWipe, manual removal methods
Client uninstall
Here are the recommended methods for uninstalling the Symantec Endpoint Protection client.
| Uninstall for a small group of clients | For small numbers of clients, use the standard Windows uninstall method. |
| Uninstall for a large group of clients | When accessing each client physically is not practical, there are many ways to automate the process. These include:
|
Removing specific client components
It is possible to remove specific components from a Symantec Endpoint Protection client without the need to fully uninstall and reinstall.
| Removing components from a client | You can modify the installation for managed or unmanaged clients using Add or Remove Programs, or Programs and Features. You can find more information by visiting Add or remove features to existing Endpoint Protection clients. |
| Removing components from multiple clients | You can use the Symantec Endpoint Protection Manager (enterprise edition only) to modify the installation features on an entire group. Instructions for doing this can also be found in Add or remove features to existing Endpoint Protection clients. |
| Uninstall and reinstall LiveUpdate | To uninstall and reinstall LiveUpdate without uninstalling the Symantec Endpoint Protection Manager, see Reinstall LiveUpdate for Endpoint Protection Manager. |
Symantec Endpoint Protection Manager (SEPM) uninstall
The Symantec Endpoint Protection Manager uninstall is fairly straightforward and should be done on a per-manager basis. The following table lists topics that are related to this process.
| Backing up the Symantec Endpoint Protection Manager | You should back up the Symantec Endpoint Protection Manager using disaster recovery procedures. If you need to uninstall the Symantec Endpoint Protection Manager, making these preparations in advance makes it easier to reconnect with existing clients and use previously configured policies when you reinstall. For information on preparing for disaster recovery, see Disaster recovery best practices |
| Removing the Symantec Endpoint Protection Manager | The recommended method is to use the standard Windows uninstall method. For more information, see Uninstalling Symantec Endpoint Protection Manager. |
| Connecting existing clients to a new or reinstalled Symantec Endpoint Protection Manager | If it becomes necessary to uninstall and reinstall the Symantec Endpoint Protection Manager without preparing in advance for disaster recovery, it is possible to reconnect existing Symantec Endpoint Protection clients to a new manager installation. See the following document for more information: How to point clients to a new Endpoint Protection Manager after decommissioning or replacing the existing one. |
What to do when conventional uninstall methods fail
Symantec Clean Uninstall
Sometimes the recommended and preferred methods for uninstalling Symantec Endpoint Protection fail or do not work as expected.
| CleanWipe | The CleanWipe utility is intended for use only when uninstalling Symantec Endpoint Protection from the Windows control panel fails. For this utility, see Uninstalling Symantec Endpoint Protection with the CleanWipe removal tool. |
| Manual Removal | You can perform a manual removal. |
Uninstall Symantec Endpoint Mac
Mac client uninstall
Symantec Uninstaller Download
Removing the Symantec Endpoint Protection client from Mac computers requires different methods and tools.
| Removal from a single client or small group of clients | As of version 14, you can uninstall directly on the Mac.
For 12.1.x, Use the Symantec Uninstaller. For detailed instructions and how to get the tool, see Uninstalling the Symantec Endpoint Protection client for Mac. |
| Removal from a large group of clients | You can accomplish removing a large number of clients at once by using the SymantecRemovalTool in conjunction with a remote management system like Apple Remote Desktop. You can find more information about SymantecRemovalTool by visiting the appropriate section in Remove Symantec software for Mac OS using RemoveSymantecMacFiles. |
| What to do if conventional methods fail | The RemoveSymantecMacFiles utility will remove all files and folders related to the Mac client install. More information and instructions for use can be found in the document Remove Symantec software for Mac OS using RemoveSymantecMacFiles. WARNING: RemoveSymantecMacFiles/SymantecRemovalTool will remove ALL Symantec products from a Mac. See attachments section of this document for SEP-only removal tool for Mac, 'SEPUninstaller' |